Requesting cancellation
Contact Popular Glass Traders by email as soon as you wish to cancel or change a request. Include the reference, product and sufficient details to identify your correspondence. A browser-generated request that has not been sent has not reached the business.
Before acceptance or processing
The business will confirm the status of a request and whether it can be cancelled or amended. Do not assume that changing or removing an item in the browser cart changes an order already discussed directly.
Custom and processed products
Custom-cut, toughened, beveled, painted or otherwise processed products may have limited cancellation options after work begins. Any applicable conditions or charges should be agreed before processing; this website does not state a fixed cancellation fee.
After dispatch
A cancellation after dispatch depends on the agreed arrangements and current status. Contact the business promptly to discuss the available steps.
Confirmation
Keep the business’s direct cancellation confirmation for your records. A local website reference alone is not confirmation of cancellation. Applicable rights remain unaffected.
Information to include in your request
Identify the product, locally generated reference and the email correspondence in which the order was discussed. State clearly whether you want to cancel the whole request, remove a particular item or change a dimension or finish. Include the date of the relevant agreement where available. Clear information helps distinguish a new request from an order that may already be in progress.
Website cart changes and direct orders
Removing a product from the cart only changes data stored in that browser. It does not notify the business, stop manufacturing, recall dispatched goods or cancel an accepted order. Similarly, creating a second local request does not automatically replace an earlier request. Communicate any intended replacement or cancellation directly and ask for acknowledgement.
Review before custom processing
Before approving custom work, check measurements, units, thickness, edge details, holes and finish requirements. Once material has been cut or otherwise processed, it may no longer be reusable for another customer. The available cancellation or alteration options therefore depend on the actual work completed and the terms agreed before processing began.
Amendments instead of cancellation
If you need a different size, color or treatment, describe the revised requirement before assuming the original item can be changed. A revision may require a new quotation, additional processing or a different delivery plan. The business should confirm whether the change is feasible and what arrangements apply. Do not rely on an updated browser selection as approval of the revised specification.
Requests made during dispatch arrangements
Where packing, handling or transport has already been arranged, the current status will affect the practical options. Contact the business without delay and avoid giving conflicting instructions to different parties. Any return movement, storage or other follow-up should be agreed directly. No fixed penalty or automatic cancellation charge is established by this website.
Recording the outcome
Keep the direct response that confirms whether the cancellation or amendment has been accepted and what, if anything, remains to be supplied. If an amount has already been paid and a refund is agreed, ask for the refund arrangements to be confirmed separately. A request to cancel and a confirmed cancellation are different stages; the locally generated reference does not establish the outcome.
When a request cannot proceed as planned
If availability, processing feasibility or delivery conditions prevent the request from proceeding as originally discussed, clarify the alternatives directly with the business. A substitute product, changed finish or revised dimension should be accepted only after you have reviewed the proposal. If you do not want the proposed alternative, explain that clearly and ask for the status of the original request to be confirmed. Keep a record of any agreement to close the request and of any payment-related next steps.
For assistance, email contact.popularglass@gmail.com.