Discuss concerns promptly
If a supplied product appears damaged, incorrect or different from the agreed specification, contact the business with the reference and a clear description. Photographs and delivery details may help assess the issue. Avoid using or installing a product that appears unsafe.
Assessment
Return, replacement or other remedies depend on the concern, product condition, agreed specification and applicable rights. The business will discuss the next steps directly. This website does not promise an automatic refund or a fixed return window.
Custom specifications
Products made or processed to confirmed measurements may not be suitable for resale. Change-of-mind returns for such products require direct agreement. This does not remove applicable rights relating to faulty or incorrectly supplied goods.
Return handling
Do not send glass or mirrors back without agreeing the handling and transport process. These products require appropriate packaging and safe handling. Responsibility for transport and any related charges must be clarified directly.
Refund arrangements
No online payment is taken by this website. If a refund is agreed for an amount paid under a Cash on Delivery order, its method, amount and timing will be confirmed directly. Keep the relevant payment and order records.
Details that help the review
Describe the affected item, the agreed finish and dimensions, the delivery date if known and the specific issue observed. Include the relevant order correspondence and photographs where they can be taken safely. Explain whether the item has been unpacked, installed, altered or used, because its condition and handling history may be relevant to understanding the concern.
Appearance and agreed samples
Glass and mirror appearance can vary with lighting, viewing angle, background and screen settings. The catalogue uses generated illustrations to communicate a general finish. Before ordering, confirm the actual appearance through the information or sample agreed with the business. If a supplied item differs from an agreed specification, describe that difference clearly when raising the concern.
Damage and safe handling
Do not continue to use a panel that appears cracked, chipped in a critical area or otherwise unsafe. Keep people away from damaged material and seek appropriate assistance with handling. Avoid attempting a repair or arranging disposal before discussing the issue where it is safe to retain the product. The business may need photographs or other information to assess the proposed next step.
Collection or return arrangements
A return requires an agreed destination, suitable packaging and a safe transport method. Do not send fragile material by an unsuitable service or leave it at an unconfirmed location. Clarify whether collection is being arranged, who is responsible for packing and handling, and how transport costs will be dealt with. A return request does not automatically establish these arrangements.
Possible resolutions
After reviewing the issue against the agreed order, the business will discuss the appropriate next step. Depending on the circumstances, this may involve further information, an agreed correction, replacement, return or refund. This website does not guarantee a particular outcome before assessment. Keep any proposed resolution in writing so that the item, scope and arrangements are clear.
Payment records and refunds
Cash on Delivery is the only payment option presented on the website, and the local order form does not collect money. Retain the record of any amount actually paid. If a refund is agreed, confirm the amount, recipient, method and expected timing directly with the business. Never enter card details, PINs, passwords or one-time codes into the website’s notes or enquiry fields.
Following up on a concern
Use the same correspondence thread where possible and include the reference when following up. If you have new information, such as additional photographs or a clarification of the specification, explain how it relates to the original concern. The business’s direct response should determine the next action; submitting repeated local forms does not advance or track a return request.
For assistance, email contact.popularglass@gmail.com.